Title:

Coach Service Level Manager in the financial sector

Location:

Brussels

Description:

Experienced ITIL Service Manager with profound knowledge and experience in the Service Level Management process. Knowledge of ITIL V3 or familiarity with using ITIL for managing Business services (as opposed to merely IT Services) is a necessary asset.

Main activities::

• guiding the rollout of the Service Level Management process for all financial products and channels within the Payments & Cash Management domain.
• coaching of the Service Level Managers
• assisting in creating and raising awareness on using ITIL V3 for the management of business services within business and Operations&IT departments of the bank
• advising in the application of other ITIL Processes and the co-operation with Ops&IT departments within the bank

Language:

• Dutch: good
• French: good
• English: fluent

Offer:

Freelance

Reference:

I0204801