Title:

Support 2nd level (senoir profile)

Location:

Brussels

Description:

The Technical Support Engineer's responsabilities cover:

• Support :
  • daily management of the Kondor + application (identification and solving of issues)
  • management of end users requests (assessment and prioritisation)
  • support in the design of efficient processes for information requests and incident management
  • control of the Kondor + packages before implementation
  • implementation of application releases: testcases development, tests in the last phase of the project, acceptation tests...
• Incident Management :
  • registration, follow-up, and documentation of incidents
  • preparation of standard incident reporting
• Problem management :
  • identification, solution and follow-up of problems
  • preparation of operational reports required for an efficient problem management
• User management :
  • management of information requests in relation with Kondor +
  • - communication to end users in relation with incidents, problems, requests (issue localisation/identification and solution)
  • management of users profiles

Skills:

• You are customer focussed and a team player
• You have strong analytical and problem solving skills
• Familiar with package environment
• Has sufficient communication skills in oral/ written at least English with French or Dutch
• Is able to work in an international environment.
• Is willing to work in a constantly changing environment.
• Has a good team spirit.
• Can work independent, showing initiative.

Duration:

6 months

Offer:

Freelance

Type:

Contract

Rate:

Market rate

Reference:

Interteam.org - I0218701