Title:

Change Manager Channels in the financial sector

Location:

Brussels

Description:

Within the Service Support of the System Management application team, and in collaboration with a colleague, the Change Manager will be charged to:

• Track change life cycle from change initiation through completion or termination working with various :
  • Support teams for the Incidents and Problems in the IT Service area
  • Project teams for the projects Changes
• Work closely with the Release Manager to help monitor and mature the organizations based on CMMI and ITIL processes
• Analyze, implement and update the strategic planning of all changes within the organisation. This role will require the successful candidate to be experienced in Change Management at a senior level, being able to take the Project lead in relation to providing input to the internal management within the organisation.
• Developing communication strategies and liaising with key stakeholders as well as working with the program director it will be your responsibility to work consistently and manage the process.
• You will report to the Service Support Manager

Skills:

• IT Service & projects management experience
• Bilingual: NL / FR
• Bank experience is an advantage
• Knowledge of ITIL and CMMI is required

Objectives:

• Team work: good communication with internal and external collaborators and with management
• Pragmatic, results oriented
• Stress resistant
• Flexible and diplomatic

Responsabilities:

• Leads deployment preparation of new releases (from project, release or Emergency fix) in collaboration with Project manager, Application Manager, Release Manager and Infra SPOC (CIM)
• Manages dependencies/impacts of changes for deployment.
• Communicates release calendar from Infra to Solution Delivery Channels Retail and Requirement Management
• Collect, validate and transfer release documents to Infra
• Guardian for deployment standards and guidelines
• Coordinate content of technical documentation for deployment
• Point of contact for Infra in collaboration with Infra Coordinator (CIM)

Profile:

• Strong self-directed work style; works independently with little or no supervision.
• Ability to effectively multi-task
• Good analytical skills, structured and methodical approach
• Proactive
• Highly organized, with the ability to plan ahead for short- to medium-term

Language:

FR / NL

Experience:

5+

Offer:

Freelance

Type:

Contract

Rate:

Market rate

Reference:

Interteam.org - I0223102