Title:

Application Process Support

Location:

Belgium - Brussels

Description:

Our customer is currently looking for a Application Process Support Within Financial Markets IT Department, to be part of the Support Team.

Responsibilities:

The Application Process Support's responsibilities cover:

• Incident Management
  • registration, follow-up and documentation of incidents (HPSC tool is used)
  • preparation of standard incident reporting
• Problem management
  • identification, solution and follow-up of problems (HPSC tool is used)
  • preparation of operational reports required for an efficient problem management
• User management
  • management of information requests in relation with the supported applications
  • communication to end users in relation with incidents, problems, requests (issue localization/identification and solution)
  • management of users profiles
• Process
  • audit result follow-up
  • alignment of the department towards Risks & Security (A-OSG, TVCA, ASM, Sox …)
  • alignment of the department towards Service Management (SLA, OLA, …)

Required Skills:

• You have some notions in the financial domain (financial markets, dealing room, ...)
• You know what means “Risk and Security” in an Bank and IT environment and you are able to translate it into documentation
• You are customer focussed and a team player
• You have strong analytical and problem solving skills
• You are a good communicator and stress resistant

Industry:

Banking.

Start Date:

asap

Education:

• You are IT educated or have a similar experience
• You have 3-7 years of experience in a support function within an IT environment
• You know ITIL processes

Language:

English (+ one of the national tongues)

Offer:

Freelance

Type:

Contract

Rate:

Market Rate

Reference:

Interteam.org - I11339001